PAYMENTS
PAYMENT METHODS
Chloé.com accepts the following payment methods that may change depending on your location: Credit Card: Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, PayPal.
The total will be charged to your card when the order is shipped.
Chloé.com features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
FAQ
Why can't I complete my order?
Please check that you have correctly entered the data for your selected method of payment. Need further assistance? Contact us and we will be happy to help you.
When will my credit card be charged?
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.
Why did you charge me twice even though I only placed one order?
Chloé.com guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.
PAYMENT SECURITY
On chloé.com, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.
Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
